You are about to leave Crestbrook.com. Would you like to continue? or
You are about to leave Crestbrook.com. Would you like to continue? or
Crestbrook Logo

Overview

Claims

Commitment is at the heart of any relationship. At Crestbrook, we know the importance of following through on our commitments. When you need us the most, we won’t simply help, or promise to help, we will help. We measure our success by the relationships we build and the expectations we exceed.

Claims Commitment

Claims Commitment

At Crestbrook, we believe it's not what you say, it's what you do. That's why the client is at the center of our claims service. Regardless of the degree of your loss, we empower our claims professionals to make decisions promptly and fairly. Not only will we help you restore your assets, we help you understand the process.

Our claims professionals are trained problem solvers, who understand the value of providing exceptional service and peace of mind. If you ever experience a loss, settling your claim is always our top priority. You can reach us 24 hours a day, 365 days a year, by phone, fax, mobile app or online.

We invite you to read about our financial stability and our Claims Commitment to you.

Risk Solutions

Risk Solutions

Crestbrook believes in a comprehensive approach to personal safety. We are committed to helping you properly insure your home and possessions. Our goal is to identify potential money-saving opportunities for you, while increasing your level of protection and security.

Buying an insurance policy is an important step in protecting your assets. At Crestbrook, we have a dedicated Risk Solutions team available to educate our agents and clients. Our Risk Solutions Advisors specialize in loss mitigation, disaster preparation and home safety, and will lead an assessment of your property to identify potential problems.

As part of your homeowners policy, we provide a complimentary home inspection. During this inspection, your home's unique features will be documented to develop an accurate coverage estimate. You will also learn helpful natural disaster preparation techniques to share with your family.

Our advisors are available to give you information on resources and services in your area, to help protect you from potential losses - often at an additional discount, just for being a Crestbrook client.

Fraud Recovery

Fraud Recovery

Our Special Investigations Unit (SIU) is helping shape the future of anti-fraud solutions, allowing our clients to benefit from choosing Crestbrook for their insurance needs.

Located throughout the country, they are responsible for investigating suspected fraudulent claims and partnering with law enforcement agencies when appropriate.

Our internal operations team supports claims, underwriting and various investigative field efforts by conducting background research and relaying information to our investigators. They also help identify patterns and industry trends to reduce instances of fraud.

In situations where we believe recovery is possible due to fraud, we will provide superior customer service to our clients and business partners.

Wildfire Program

Wildfire Program

The devastating risk of loss from a wildfire is a serious threat to homes located in the western United States. By taking simple, preventative measures you can strengthen your defense against the threat of this disaster.

If you are located in a wildfire prone area, during your onsite inspection we will specifically review the threat to your home. As part of your inspection, we will provide you with preventative recommendations. When necessary, Crestbrook partners with local fire services to provide additional wildfire safety measures for your home and family.

Through our relationships with trusted associations, Crestbrook is committed to wildfire awareness and educating our agents and clients on ongoing efforts to help prevent future losses.

Pre Catastrophe

When it comes to natural disasters, nothing is more crucial than preparation. That's why we are dedicated to helping you understand the best measures to protect your assets and family. Mitigation matters - and we are here to help.

Crestbrook Risk Solutions Advisors are highly trained and experienced in providing relevant, reliable advice on dealing with catastrophes, based on your unique circumstances and geographic location. Our advisors have strong partnerships with local experts, who are able to assist with pre-and-post catastrophe planning and preparation. In cooperation with Nationwide Insurance, we partnered with the Insurance Institute for Business and Home Safety (IBHS) to identify and promote actions that strengthen communities against catastrophes and other risks.

Mobile Services

Mobile Services

Enhance your claims experience with the Crestbrook Insurance Mobile App and gain access to your important insurance information 24/7.

Our mobile app offers a Client Claim Report feature, allowing you to start the claims process with ease and efficiency. You can also access your Crestbrook account to find information about your policies, such as Auto ID card information, ID Theft coverage and information on Travel and Roadside Assistance.

The Crestbrook Insurance Mobile App is free and easy to install on your iPhone or Android device and will be available soon.