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Overview

Overview

Commitment is at the heart of any relationship. At Crestbrook, we know the importance of following through on our commitments. When you need us the most, we won’t simply help, or promise to help, we will help. We measure our success by the relationships we build and the expectations we exceed.

Claims Commitment

Claims Commitment

At Crestbrook, we believe it's not what you say, it's what you do. That's why the client is at the center of our claims service. Regardless of the degree of your loss, we empower our claims professionals to make decisions promptly and fairly. Not only will we help you restore your assets, we help you understand the process.

Our claims professionals are trained problem solvers, who understand the value of providing exceptional service and peace of mind. If you ever experience a loss, settling your claim is always our top priority. You can reach us 24 hours a day, 365 days a year, by phone, fax, mobile app or online.  Learn more about the Crestbrook Mobile App that will be launching in the very near future.

We invite you to read about our financial stability and our Claims Commitment to you.

Fraud Recovery

Fraud Recovery

Our Special Investigations Unit (SIU) is helping shape the future of anti-fraud solutions, allowing our clients to benefit from choosing Crestbrook for their insurance needs.

Located throughout the country, they are responsible for investigating suspected fraudulent claims and partnering with law enforcement agencies when appropriate.

Our internal operations team supports claims, underwriting and various investigative field efforts by conducting background research and relaying information to our investigators. They also help identify patterns and industry trends to reduce instances of fraud.

In situations where we believe recovery is possible due to fraud, we will provide superior customer service to our clients and business partners.